Shipping, exchange and return conditions
SPAIN & PORTUGAL
SHIPPING
FREE SHIPPING for purchase over 70€ (including Peninsula & Balearic Islands). For orders below that amount, shipping and delivery time listed on this chart:
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Balearic Islands and Portugal | 10€/ 2-4 working days |
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15€ / 7-15 working days |
* The client will pay for extras costs on local taxes or Custom.
Orders are processed from Monday to Friday by the courier delivery company selected by MurSwimwear. The client must verify the order, also leave a record in the delivery note in case of any incident. The conformity of the client with the order implies the acceptance of the order and the transfer of ownership for the items purchased.
ESPAÑA
SIZE OR MODEL EXCHANGE
PROMOTIONAL ITEMS accept an exchange but cannot be returned. Shipping costs resulting from the change will be borne by the customer and will be 9 euros.
RETURN POLICY
You can return within 14 calendar days of receipt of the product. For that, you will have to deliver the garment. Just write us at mur@murswimwear.com, and we'll explain how to proceed. Once we have received the garment in our warehouse, we will review it and refund it through the same payment method by which you made the purchase, subtracting the original shipping cost if it was assumed by MUR.
PROMOTIONAL ITEMS accept an exchange but cannot be returned.
The return must include the original bag delivered with the garment and invoice. If these requirements are not met, SONDERS MUR, S. L. reserves the right not to accept the return of the products. The buyer will bear the shipping costs associated with the return.
Products to be returned must be returned in their original packaging and seals. Before returning the product for exchange, the customer must ensure it is adequately protected to avoid any damage during transport.
If you need additional information, you can contact us at +34 683 624 046.
EUROPE
SHIPPING
FREE SHIPPING for purchase over 300€.
Rates for shipments within the European Union and other countries will be calculated at the end of purchase at the shopping cart. The customer will have the option, in almost all cases, to choose between express or standard shipping.
SIZE OR MODEL EXCHANGE
We accept a change of size or model within 14 calendar days of receipt only for sales made within the European Union. Products sold outside the EU cannot be exchanged. All you have to do is send us the garment. Write to us at mur@murswimwear.com, and we will explain how to proceed. Once we have received the apparel in our warehouse, we will review it and send the new one. The customer will bear the shipping cost to our warehouse and back to the original address to make the change.
PROMOTIONAL ITEMS accept an exchange but cannot be returned.
RETURN POLICY
You can return within 14 calendar days of receipt of the product only for sales made within the European Union. Products sold outside the EU cannot be returned. For that, you will have to deliver the garment. Just write us at mur@murswimwear.com, and we'll explain how to proceed. Once we have received the garment in our warehouse, we will review it and refund it through the same payment method by which you made the purchase, subtracting the original shipping cost if it was assumed by MUR.
PROMOTIONAL ITEMS accept an exchange but cannot be returned.
If you need additional information, you can contact us at +34 683 624 046.
COUNTRIES OUTSIDE THE EUROPEAN UNION
Products sold outside the EU do not accept exchanges or returns.
As a sustainable brand, we are not indifferent to environmental issues and therefore we want to offer you all our support both in the purchase process and in changing sizes or models. For any questions about issues such as the models that best suit your body, the choice of color or size, please contact us by phone +34 683 624 046 or email mur@murswimwear.com.