SPAIN & PORTUGAL
SHIPPING
FREE SHIPPING for purchase over 70€ (including Peninsula & Balearic Islands). For orders below that amount, shipping and delivery time listed on this chart:
|
Spain (Peninsula) |
6€ / 2-4 working days |
| Balearic Islands and Portugal |
10€/ 2-4 working days |
|
Canary Islands/Ceuta/Melilla * |
15€ / 7-15 working days |
* The client will pay for extras costs on local taxes or Custom.
Orders are processed from Monday to Friday by the courier delivery company selected by MurSwimwear. The client must verify the order, also leave a record in the delivery note in case of any incident. The conformity of the client with the order implies the acceptance of the order and the transfer of ownership for the items purchased.
SIZE OR MODEL EXCHANGE
We accept exchanging one item for another one only.
You have 14 calendar days to exchange the item.
You can return the package or we can provide our courier company. In that case the courier company will charge you aprox 6 € for Spain territory, 15 € for Balearic Islands and Portugal and 19€ for Canary Islands and Europe (these amounts may fluctuate and will be directly offered by the courier company). After receiving the item in our warehouse we will proceed to revision, if everything is correct will send the new shipping.
Items returned must be unused with the original package. If requested items should be sealed along with the invoice. Items should have the hygiene sticker, be unwashed, unstained, with the original tags and in perfect condition for exchange. If these requirements are not met, SONDERS MUR, S.L. reserves the right to deny the return of items.
The customer should properly protected the item to avoid any damage during transportation.
To return an item please click here, we will gladly help you through the process. In case of doubt please call +34 683 624 046 or email mur@murswimwear.com. Once we receive the return request, SONDERS MUR, S.L. will contact you to manage the exchange.
RETURN POLICY
You have 14 calendar days to return the item.
In order to do so, we will ask you to send us the item by courier and we will refund 6€ to Spain Peninsular, 15€ for the Balearic Islands and Portugal and 19€ for the Canary Islands. Once the item has been received, we will refund the money in the same payment method you used for your purchase as long as it is still clean and unwashed, free from stains or marks, with all labels attached and in perfect condition. The return must include the original packaging bag that was provided with your item if any of these requirements are not met, SONDERS MUR, SL reserves the right to not accept any return items. The purchaser is responsible for all shipping costs associated with the return.
The products to be returned must be returned in their original packaging and seals together with the invoice, if requested. Before returning the product to be exchanged, the customer must ensure that it is properly protected so that it does not suffer any damage during transport.
To return an item please click here, we will gladly help you through the process. In case of doubt please call +34 683 624 046 or email mur@murswimwear.com. Once we receive the return request, SONDERS MUR, S.L. will contact you to manage the exchange.
EUROPE & REST OF THE WORLD
SHIPPING
Rates for shipments within the European Union and other countries will be calculated at the end of purchase at the shopping cart. The customer will have the option, in almost all cases, to choose between express or standard shipping.
The client will pay for extras costs on local taxes or Custom.
Orders are processed from Monday to Friday by the courier delivery company selected by MurSwimwear to the address indicated by client. The client must verify the order, also leave a record in the delivery note in case of any incident. The conformity of the receiver with the order implies the acceptance of the order and the transfer of ownership for the items purchased. MurSwimwear will not be responsible for lost or stolen packages once the delivery has been confirmed by the courier.
SIZE OR MODEL EXCHANGE
We accept exchanging one item for another one only during 14 calendar days of receipt. To do so, you will have to send the item to our warehouse. Once we receive the item and revise it and we will send you the new item free of charge.
To return an item please click here, we will gladly help you through the process. In case of doubt please call +34 683 624 046 or email mur@murswimwear.com.
Items returned must be unused with the original package. If requested items should be sealed along with the invoice. Items should have the hygiene sticker, be unwashed, unstained, with the original tags and in perfect condition for exchange. If these requirements are not met, SONDERS MUR, S.L. reserves the right to deny the return of items.
The customer must ensure that the product is properly protected so that it does not suffer any damage during transport.
RETURN POLICY
You have 14 days calendar to return your item.
In order to do this, you will have to send the items to our warehouse and, once reviewed, we will proceed to refund the amount by the same method of payment you purchased it with.
Items returned must be unused with the original package. If requested items should be sealed along with the invoice. Items should have the hygiene sticker, be unwashed, unstained, with the original tags and in perfect condition for exchange. If these requirements are not met, SONDERS MUR, S.L. reserves the right to deny the return of items.
The customer should properly protected the item to avoid any damage during transportation.
To return an item please click here, we will gladly help you through the process. In case of doubt please call +34 683 624 046 or email mur@murswimwear.com. Once we receive the return request, SONDERS MUR, S.L. will contact you to manage the exchange.
As a sustainable brand, we are not indifferent to environmental issues and therefore we want to offer you all our support both in the purchase process and in changing sizes or models. For any questions about issues such as the models that best suit your body, the choice of color or size, please contact us by phone +34 683 624 046 or email mur@murswimwear.com.
